Terms & Conditions
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General Terms & conditions


bid shopping is a trading name of sit-up Ltd ("bid shopping"). These terms and conditions are applicable to the use of our services on bid shopping's channels known currently as bid, price-drop and speed auction (each a "Channel") and their corresponding websites www.bid.tv , www.price-drop.tv, www.speedauction.tv  ) and the purchase of our products by auction via aforementioned TV channels or websites.

Terms and Conditions for our UK 48 Hour Delivery service
for jewellery and watches:

  1. The 48 Hour Delivery service will apply to all orders for jewellery and watches only at a cost of £7.99 per item. There is no alternative delivery option for jewellery and watches. The 48 Hour Delivery service is not available for any other products.
  2. Orders confirmed between Monday and Saturday noon should be delivered within 48 hours of confirmation. Where there is no Sunday delivery service from Royal Mail items ordered on Friday may not be delivered until Monday.
  3. Orders confirmed on Sunday or confirmed after noon on Saturday should be delivered on Tuesday.
  4. An order is confirmed when you receive the phone call from our call centre confirming your order. If you select the No Call Back Option the order is confirmed when you call us to place your order. Internet orders are confirmed on closure of the auction. For internet orders the 48 Hour Delivery service applies to auction sales only.
  5. Orders with the 48 Hour Delivery service are delivered by First Class Royal Mail and cannot be guaranteed. We are not  liable for any delays in delivery due to adverse weather,  failures in service, events or any other circumstances beyond our control..

Our 48 Hour Delivery service is not available to the following postcodes

GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands
KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna

A. Falling Price Auctions/Price-Drops

  1. A ‘falling price auction’ is the sale of one or more of the same product where the price of the product decreases over time. This decrease in price may occur soon after opening the sale of the product and may subsequently be fixed at a certain price at the absolute discretion of bid shopping. This type of auction is also referred to as a ‘price-drop’.
  2. A qualifying bid in a falling price auction is: one which fulfils all the terms and conditions set out here, including, without limitation, that the bid received is at or above any reserve price specified by bid shopping. It is received and processed by bid shopping at a price which ensures the buyer is one of the first X buyers (where X is equal to the number of products available in that particular auction). For example: if 10 products are available, then it is a qualifying bid if, once the bid has been received and processed, it is within the first 10 qualifying bids for that auction.
  3. All bids are accepted on a strict time-controlled basis. Those bids received and processed first by bid shopping will be deemed to have been received earlier than any subsequent bids. This may mean that the first customer(s) to have their bids accepted at a particular price will have a qualifying bid and other customers seeking to place a bid at the same price (or lower) at a later time may not be able to do so as the number of products left may be zero or the sale has been closed by bid shopping or the auction has been terminated for some other reason.
  4. The channel and the corresponding website (www.bid.tv , www.price-drop.tv,  www.speedauction.tv  ) will usually inform customers of the price required to place a new bid. By the time a customer seeks to place a bid, this price may have decreased in which case this lower price will be the price at which a customer's bid will be processed.
  5. At the discretion of bid shopping, it may allow some or all qualifying bids to pay a lower price for the product than their most recent bid e.g. the price paid by the last person to place a qualifying bid.
  6. The auction will close when the quantity of products left is zero, or alternatively when bid shopping (at its absolute discretion) decides to close the auction for any reason(s) whatsoever. The closing will usually be communicated by the  presenter. The relevant channel web-site will also highlight the closing of an auction by showing the closed auction in the previous auctions section. In some cases, where the auction may close, at the sole discretion of sit up, before the quantity of products left reaches zero, the auction will either be suspended, cancelled or closed (and bid shopping will have no liability to those customers who placed qualifying bids) or the number of qualifying bids received will be fulfilled at the price of the most recent qualifying bid.
  7. All bids made via the internet, in advance of a falling price auction being live on one of our Channels represent the maximum amount a customer has agreed to pay for an item, in addition to any associated charges including but not limited to P&P. During the falling price auction, any internet pre-bids may become qualifying bids and therefore constitute a sale, once the price has dropped to that level or below. Internet pre-bids placed on auctions that subsequently are converted to  promotional offers, including but not limited to Megadrop, will  be null and void  and will not be included in the auction.

B. Auctions Generally

  1. bid shopping reserves the right to set a reserve price which may also be referred to as ‘frozen price’ or ‘fixed-price’. Qualifying bid(s) must always be higher than or equal to any such reserve price, regardless of whether the existence of the reserve price has been communicated.
  2. All bids represent the maximum amount a bidder is prepared to pay for an item. A bidder's bid will be taken into account in each auction automatically up to but not over their bid amount.
  3. bid shopping may set specific selling prices, for example, bids must be placed in multiples of £5. All auctions are conducted in £ sterling only and all amounts due are payable in £ sterling only. All credit cards will be charged in £ sterling regardless of the residence of the bidder. The prices of all goods and services are inclusive of VAT. bid shopping will provide an invoice to customers with their delivery which will detail the amount of VAT paid.
  4. bid shopping reserves the right to cancel, suspend, extend, close or withdraw any auction at any time, and with no liability for any bids or orders taken though it shall where practicable try to give customers notice of any such decisions. If an auction scheduled to be broadcast on  cannot be shown on the day as scheduled, bid shopping reserves the right to cancel, postpone, suspend or prolong the auction.
  5. bid shopping will use its reasonable endeavours to receive and process any orders which are or become a qualifying bid, but cannot guarantee (and will not be held liable) if any potential bid fails to be accepted as a result of a technical or human error. If a customer's bid has not been processed for whatever reason, then bid shopping reserves the right to offer that product to another customer who has not made a qualifying bid during the auction but who has offered a purchase amount equal to the closing price.
  6. The placement of a bid is legally binding and may not be withdrawn by the bidder after it is placed. As soon as a bidder's call is connected to bid shopping or a bid is submitted on the channel's website (including advance pre-bids placed via the website), the bid is deemed to have been placed. bid shopping will not be obliged to waive, or accept a request to waive, a bid. This does not affect the customer's statutory rights. By placing a bid, the customer accepts these terms and conditions. If the customer's bid is a qualifying bid then the customer accepts an obligation to pay a sum equal to the amount of their bid together with the stated cost of P&P in respect of such item, or additional P&P (P&P)costs in the case of non GB mainland delivery addresses (quotes are provided by Customer Services on request).
  7. No order or bid made by a person who is connected with an auction item will be accepted, including anyone connected with the supply of products to that particular auction or who is in any way connected with that supplier. Sit-up limited  staff or contractors may place orders or bid only in accordance with the current policy on staff participation in auctions.
  8. bid shopping reserves the right to suspend or terminate a customer's participation in an auction, or take such other action in relation to the auction as it reasonably deems fit, if a customer takes any step which, in bid shopping's reasonable opinion, breaches, or attempts to breach, any of these terms and conditions including without limitation the provision of false information, the refusal to pay for or accept delivery of goods, attempting to manipulate the outcome of an auction or committing any fraud. No further bid from or on behalf of any individual whose participation is so suspended or terminated will be accepted without bid shopping's prior consent. bid shopping reserves the right to bar certain telephone numbers and/or email addresses from accessing its system to place bids.
  9. Calls to bid for items cost £1.53 per call from BT lines. Calls from some networks, including mobile may cost more.
  10. Customers must be aged 18 or over. Only one customer account may be registered per person. Customers are only able to purchase once per customer account in each auction.  In certain specified auctions customers will have an opportunity to purchase more than one unit in that auction, known as Multisell (for details see section F)
  11. Alcoholic beverages (such as beers, wines and sprits), knives (including sheath knives, all kitchen/cutlery knives) or bladed articles and Christmas crackers can only be purchased by customers  aged 18 years and older and in the case of alcoholic beverages customers must also be resident in the UK. Classified DVDs can only be purchased by customers over the age specified in the classification. By placing a bid for any of these items you confirm you are over the age required to buy that item and are resident in the UK if bidding for alcohol.

C. End of Auction

  1. Once the auction has ended or closed, bid shopping will use its reasonable endeavours to contact customers to confirm their order, and to arrange payment and delivery. If customers have already registered with a channel and have opted to use our "No Call Back" process or have registered and placed their bid via the Internet, then this will be an automatic process and goods will be delivered to the address specified on registration and the primary credit/debit card on that account will be charged the cost of the product plus P&P.
  2. bid shopping will normally try and contact customers where required to process their order within one hour of the sale closing. Further attempts to contact may be made, however if bid shopping  is not able to contact customers despite using its reasonable endeavours within 7 days on the telephone number used to make the order then the customer's qualifying bid will be deemed to have lapsed, the order will be cancelled and bid shopping will have no further liability to that customer and bid shopping shall be entitled to offer the product to other prospective customers who tried to make a qualifying bid but did not do so successfully.
  3. In some exceptional cases, when we attempt to locate the product in our warehouse for dispatch to customers, the stock may be found to be damaged or missing from our warehouse. In these situations, we reserve the right to cancel the outstanding order and the customer will receive a telephone call to inform them of this situation. No monies will be taken from the customer's debit or credit card in such a situation.
  4. bid shopping will only accept credit or debit cards in the name of the customer only and all cards must be registered to a UK address. Sufficient credit must be available on such card to cover the cost of any bid made, the costs of delivery (P&P) and any further costs the customer agrees to (e.g. express delivery, batteries etc).
  5. Deliveries can only be made to residential addresses. We are unable to deliver to business addresses or other non-residential addresses.

D. Returns

  1. Details of how to return goods to bid shopping are dispatched with each order. Your statutory rights are not affected.
  2. If goods are damaged or faulty in any way, or do not match the description given at time of sale, then the goods should be returned to bid shopping within 14 days of receipt. This must be done using the returns note provided, ensuring the reason for the return is completed. The customer will usually be offered an exchange, subject to availability. If the customer rejects the offer, or if a replacement product is not available, our operators will process a refund within 14 days of receiving the returned goods. Where products are damaged or faulty, the return carriage costs will be borne by bid shopping subject to quality control check upon receipt of the product.
  3. Customers may elect to return their goods for a refund for any other reason within 14 days of the date they receive the goods, provided that they advise bid shopping (by phone on 08701 66 66 67 or via Contact Us on our websites). No reason needs to be given. A full refund of the purchase price will be made once the goods have been returned, subject to quality control check upon receipt of the product. The original P&P charge will not be refunded and return postage is payable by the customer. Items must be returned in an unused condition and with their original, unopened packaging. The refund will be made as soon as is practicable, and not later than 14 days from the receipt of the returned products by bid shopping.
  4. Customers' rights under this Part D are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. Any customer may notify bid shopping by phone on 08701 66 66 67 or via  Contact Us on our websites, that he/she wishes to cancel their contract before the end of the statutory cancellation period (7 working days from the day after he/she receives the goods). The customer must then return the goods to bid shopping along with the returns slip which is enclosed with the goods. Return postage is payable by the customer and the customer is advised to obtain a certificate of posting.  Items must be returned in an unused condition and with the original  packaging. Items with hygienic seals,  such as jewellery, swimwear and underwear, are not eligible for return. Nothing under these terms and conditions affects customers' statutory rights.

E. Privacy Policy, Cookies and Security

Privacy

  1. sit-up treats the privacy of our customers with the highest integrity. In the interests of keeping our customers informed and up to date about our products and services, sit-up may occasionally forward information to our customers about specific products and promotions. From time to time, sit-up may also pass customers' details to carefully selected companies whose offers, in sit-up's opinion, will be of interest. If customers prefer not to receive such information, customers should write to sit-up at Customer Services, PO Box 6580, Northampton NN4 5WL quoting their customer ID number, requesting to be removed from the database. This will take effect within 28 days of receipt of the customer's request.
  2. sit-up will pass on customers' address details and phone numbers to carriers in order to complete the delivery of their purchase.
  3. sit-up uses data collection devices such as "cookies" on certain pages of its websites. "Cookies" are small files placed on the hard drive that assist sit-up in providing customised services. sit-up also offers certain features that are only available through the use of a cookie. Customers are always free to decline the cookies if the browser permits, although in that case customers may not be able to use certain features on the websites.

Cookies

  1. bid shopping uses data collection devices such as ‘cookies’ on certain pages of its websites. Cookies are small files placed on the hard drive that assist bid shopping in providing customised services, by remembering who you are, and what your email address is. Our cookies do not however store any personal information relating to you and your credit cards.
  2. bid shopping offers certain features that are only available through the use of a cookie; however customers are always free to decline the use of cookies by changing the settings on your browser to prevent cookies being stored on your computer.

Security

We use Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us when placing an order through the Website. To check that you are in a secure area of the Website before sending personal data to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key
However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure.  Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.
If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety:

  1. Keep your account passwords private. Remember, anybody who knows your password may access your account.
  2. When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by going to ‘My Account’ and clicking ‘Change name, email or password’,
  3. Avoid using the same password for multiple online accounts.

F. Multi-Sell

  1. Where a Multi-sell applies to a particular auction, customers may purchase more than 1 unit of the same product from that auction up to a preset maximum.
  2. The announcement that a multi-sell applies to an auction will be made by the host on air. When a customer telephones to order an item he will be given the option to purchase more than 1 unit of that item.
  3. The following applies to all Multi-sells:
    1. A P&P charge will be payable for each unit of a particular item ordered , as each unit of the item is handled separately for delivery purposes. If more than 1 unit of an item is ordered, there will be multiple P&P charges according to the number of units ordered.
    2. Collection of funds from the customer's chosen method of payment will be made as each unit of an item is individually despatched.
    3. In order to provide a fair and reasonable chance to purchase within a multi-sell there will be a maximum number of units per customer - this quantity will be indicated on the telephone message when customers place their order and customers will be prompted to re-enter a quantity should they input a quantity above the maximum for that particular item.
    4. Where the number of units available for a multi-sell is limited these will be allocated to customers ordering multiple units according to the time their order was placed, with those placing an order first being allocated multiple units first. If a customer inputs a quantity within the maximum but greater than the number of units left available within the sell, the customer will be allocated the number of units available.
    5. bid shopping reserves the right, at its sole discretion, to cancel or refuse orders and bids and bar the accounts of customers who are deemed in bid shopping's view to be misusing the Multi-sell mechanism.

All individual product purchases are subject to the same terms and conditions as single bid auctions

 

H. General Terms and Conditions

  1. All intellectual property rights including (but not restricted to) copyright and trademarks relating to bid shopping's auctions and services are owned by bid shopping and may not be reproduced or used in any other way, without bid shopping's prior written consent.
  2. Images of products are invariably affected by the process of transmission on the web and/or television networks. bid shopping will endeavour to ensure that all the information set out on the channels, and their websites, is accurate and current . It accepts no liability for any inaccuracies and/or any other errors and omissions that may occur. bid shopping will correct any such inaccuracies, errors and omissions as soon as possible once it has been notified of the same. bid shopping further accepts no liability for any losses or claims that may arise from any party's inability to access the channels or their corresponding websites or any interruption in access to the website or any technical problem which results in failure to take part in an auction. bid shopping, while taking all reasonable precautions, cannot guarantee that the websites are free from infection including without limitation from computer viruses and assumes no responsibility for the content, operation or management of any other website.
  3. These terms and conditions together with statements made by the presenter , graphics on air, details on the websites and  special terms & conditions for promotions contain the entire agreement and understanding between bid shopping and its customers. bid shopping will not be responsible for any failure or delay in delivery of products ordered or any damage to such goods where such failure, delay or damage is caused by an event beyond bid shopping 's control. If any part of these Terms and Conditions is at any time deemed unenforceable, the enforceability of any other part shall not be affected. From time to time bid shopping runs promotions and special offers to which additional term& conditions will apply in relation to particular auctions. These Promotional and Event terms & conditions will be shown separately on the websites and will be referred to on air.
  4. All contracts will be concluded in English. English law governs each auction including all contractual and other relationships which arise out of such auctions. Customers and bid shopping each submit to the exclusive jurisdiction of the English courts in relation to any disputes arising out of any auctions, although in the first instance, any such disputes will be referred to a Director of bid shopping and thereafter arbitration proceedings may be suggested. Such proposals do not restrict a customer's right to commence legal proceedings in respect of any dispute.

H. Contact Us

Any questions regarding these terms and conditions should be addressed to:
Customer Services
bid shopping
PO Box 45981
W3 0WJ

Bid shopping, bid, price-drop  speed auction are trading names of sit-up limited. Registered Address: sit-up Ltd, Unit 11, Acton Park Estate, Eastman Road, Acton W3 7QE. Company Number 3877786 Registered VAT number: GB 945 7939 63

To contact Customer Services, please call 0844 811 6611 or go to Contact Us on the website to send a direct email.

Last updated 25/10/2011
 

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