Frequently asked questions

My Account and Registration

Do I have to register on each of your three websites separately?

No. You only have to register once. Your email address and password enable you to log you into any of the bid shopping websites: www.bid.tv, www.pricedrop.tv and www.speedauction.tv, and www.pricedropper.co.uk.

What does the 'card reference' field mean?

The "card reference" field gives you the opportunity to give your card a name for your own convenience. This could be anything that helps you remember which card is registered e.g. John's Visa.

Your Account: what to do if you're having problems logging in

Did you register online?

You should be able to log in using the email address and password you registered with. If you've forgotten your password, go to the login page and click the 'forgotten your details?' link.

Did you register over the phone?

If so, and this is your first time logging in online, you can log in using your 10-digit Customer ID. You’ll see this on any of your invoices, or on your Welcome Email. Once you’ve entered that, and the 4-digit security number which you would have set up over the phone, you should be able to access your account.

Tip: for an easy login next time, we recommend you then set up a password so that you can use your email address to log in next time. If you have problems resetting your password, please call our Customer Services team on 0844 811 6611 (Calls charged at National Rate from a BT Land line).

Please note: If you try logging in too many times with the incorrect details, we may 'block' your account. To unblock this, follow the 'forgotten details' link and answer your security questions to reset your account.

If none of the above solve your problem, call our Customer Service team on 0844 811 6611 (Calls charged at National Rate from a BT Land line) to get it sorted.

Do the billing address and the delivery address have to be the same?

For security reasons the delivery address must match your billing address when you place an order online. However, if you have already placed an order and would like for it to be redirected to an alternative address, you should call our Customer Services team on 0844 811 6611 (Calls charged at National Rate from a BT Land line). We recommend you do this as soon as possible after you receive confirmation of your order. Please advise the Customer Services Representative of your order reference number, and your preferred alternative shipping address. While we cannot guarantee that we will be able to redirect your item, we will do our best to help.

If you would like to guarantee delivery to an alternative address, please make your order directly from our TV channels via telephone. When we call you back to confirm your order, you will be able to arrange delivery to an address of your choice.

How do I change my personal details such as my surname, address, email address, telephone number and card details?

To update your personal or payment details, simply log in to your account and click on the "My Account" tab. Then, just scroll down to the details you’d like to change and click the “Edit” button next to the section you need to update. After you’ve typed in your new details, click update, and the information you’ve added will be saved. We’ll then send you an email confirming and outlining the changes you’ve made.

If you’re having any problems, please contact us.