What is your returns policy?

We want you to be completely satisfied with your purchase. If for any reason you are unhappy with your product, you can return it within 14 days of delivery.

Please note, with the exception of faulty merchandise, we cannot accept the return of items that have been opened or used, eg. pierced jewellery, cosmetics, CD's, DVD's, tapes or other recording media, software or videos if their seal is broken. This does not affect your statutory rights.

Where possible we will attempt to provide an exchange, however, as each auction is for a limited quantity of products this may not always be possible. In this instance a refund will be processed.

Refunds and exchanges will usually be processed within 14 days of our warehouse receiving the returned goods.